If you'd like to cancel your Direct Line policy please call us on 0345 246 8706.
You may also suspend your policy for a period of time if you meet certain criteria. For example, if your vehicle has been written off following an accident and you haven't yet purchased a new vehicle. Just call us on 0345 246 8706. You'll need to continue your monthly payments if you pay by instalments.
When you buy:
If you cancel within 14 days of cover starting or you receiving your documents (whichever is later) we'll return any premium paid less a charge for the number of days for which cover has been given for your car insurance and give you a full refund* for Breakdown Cover, where selected.
If you cancel after 14 days on cover, we'll return any premium paid less a charge for the number of days for which cover has been given and an administration fee of £47.70 for car insurance and £10.60 for Breakdown Cover, where selected. All figures quoted are including Insurance Premium Tax where applicable.
*If you've made a claim or one has been made against you during the period of cover, you won't receive a refund.
When you renew:
If you're cancelling your policy within 14 days of the policy starting, we'll return any premium paid less a charge for the number of days for which cover has been given, providing you haven't made a claim.
If you're cancelling after 14 days of renewal, providing you've not made a claim, we'll return any premium paid less:
- A charge for the number of days for which cover has been given; and
- An administration fee
Full details of any applicable charges or fees will be discussed with you when you call us.
If you're cancelling due to a change in circumstances, you can amend or change your policy by calling us on 0345 246 8706.
You're unable to cancel your policy if there are any on-going claims against it.
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