Debbie Downer or Happy Hilda: Keeping a Positive Attitude in the Workplace

Posted on May 17, 2013

To get passionate customers, you need passionate employees. Employees must be empowered to do the right thing and be willing to walk a mile in their customers shoes. After all, your customers not only have an interest in your product, but also in your employees.

Studies show if you have strong and positive mentors, you will be strong and positive yourself. I believe this is incredibly true! This kind of positive attitude starts with the CEO and trickles down into the companys workforce. For those who have a position in which others look to you (manager, supervisor, etc), the pressure is on! Those who work for you or with you are likely to take on your attitude; Happy Hildas can effect a happy, productive group of employees. Debbie Downers, not so much.

Heres how to be a Happy Hilda and avoid Debbie Downer:

Say Hello. One word, amazing results!
Stay positive. We all have bad days and not one persons life is the same as anyone elses. So if you come across someone having a Debbie Downer day, try to be sympathetic, but be careful not to overstep your boundaries or let it bring you down.
Be grateful. Life is full of challenges and some people have bad luck, but everyone has something to be grateful for. When youre in a bad mood try to think of five things that make you smile.
Take an interest. Taking an interest in an internal or external customers life helps build rapport and makes that person feel important.
Take time to really listen. If you listen to not only what someone is saying but how theyre saying it, you will understand not only what theyre saying but how theyre feeling.
Give positive reinforcement. When an internal or external customer does something and they do it right, give them praise. For example, if you are helping your customer sign on to your website and they didnt think theyd be able to figure it out, be sure to praise them once they do!

We all have control over our attitudes. Are you a Debbie Downer or a Happy Hilda?

This entry was posted in Central, Communication, Employees and tagged Debbie Downer, Happy Hilda, positive attitude, positive mentors, positive reinforcement.

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Debbie Downer or Happy Hilda: Keeping a Positive Attitude in the Workplace